FAQ

RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at charity@lachacha.me. Please note that returns will need to be sent to the following address:

1631 NE Broadway St, Portland, OR, 97232-1425, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may takelonger than expected.

You can always contact us for any return questions at lachachatravels@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at lachachatravels@gmail.com.

PRIVACY POLICY

Last Updated: 12/12/24

This Privacy Policy describes how LaChaCha (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, useour services, or make a purchase from www.lachacha.me (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of thisPrivacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whoseinformation we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your informationas described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set outbelow. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply withany applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users orothers.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term"personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sectionsdescribe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Basic contact details including your name, address, phone number, email.
Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
Account information including your username, password, security questions.
Shopping information including the items you view, put in your cart or add to your wishlist.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide thisinformation, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels andsimilar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including deviceinformation, browser information, information about your network connection, your IP address and other information regarding your interaction withthe Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on ourbehalf, such as:

Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process yourpayment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, mayautomatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries,and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy ofthe information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the sectionbelow, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you,including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or othertransactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you topost reviews.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising andpromotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include usingyour personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal ormalicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highlyrecommend that you do not share your username, password, or other access details with anyone else. If you believe your account has beencompromised, please contact us immediately.
Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimateinterests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, seehttps://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions andpreferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimizethe Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertisingon our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browsercontrols. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services,including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completelyprevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Suchcircumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support,cloud storage, fulfillment and shipping).
With business and marketing partners, including Shopify, to provide services and advertise to you. [[NOTE TO MERCHANT: INSERT THE FOLLOWINGSENTENCE IF USING SHOPIFY'S AD SERVICES, SUCH AS SHOPIFY AUDIENCES]] [For example, we use Shopify to support personalized advertising withthird-party services]. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through youruse of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond tosubpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and therights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) aboutusers for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Categories of Recipients:

Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customersupport partners and data analytics providers)
Business and marketing partners
Affiliates

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any publicarea of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have accessto such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you makepublicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us,Powered by Shopifywww.shopify.comOur Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us,you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy orsecurity of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semipublic venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/orusers of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply anyendorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent orguardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it bedeleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law)personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information yousend to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidentialinformation to us.

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